PinnacleESP is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.
This policy explains when and why we collect personal information about people who visit our website and how we use it, the conditions under which we may disclose it to others and how we keep it secure.
By visiting or using our website, to the extent permitted by applicable law, you are consenting to us gathering and processing information about you in accordance with this Policy, although consent may not be required for all elements described in this Policy. For particular types of information or processing, we may provide you with choices or request your further consent related to what information we collect and how we may process it.
For the purpose of the Data Protection Act 1998 (the “Act”), the data controller is PinnacleESP of No 1 Croydon, 12-16 Addiscombe Road, Croydon, CR0 0XT.
Information we may collect from you
We may collect and process the following data from you:
· Information that you provide by filling in forms on pinnacle-esp.co.uk (our site), e.g. contact us forms, subscribe to our mailing list
· If you contact us, we may keep a record of that correspondence
What we do with the information we collect?
You can opt out of receiving marketing communications from us or change your communication preferences. If you do not want to receive marketing and promotional emails from PinnacleESP, you may click the 'unsubscribe' link in the email to unsubscribe and opt out of marketing email communications.
Link to other websites
Our website contains links to other websites or services that are not owned or controlled by PinnacleESP. This policy only applies to information collected by our website. We have no control over these third party websites, and your use of third party websites and features are subject to privacy policies posted on those websites. We are not responsible or liable for the privacy or business practices of any third party websites linked to our website. Your use of third parties' websites linked to our website is at your own risk, so we encourage you to read the privacy policies of any linked third party websites when you leave one of our sites.
If we make any changes to this Policy that materially impacts previously collected information about you, we will obtain your prior express consent.
All employees of PinnacleESP are responsible for ensuring any complaints made in relation to the scope of this procedure are reported the GDPR Owner – Daniel Margetson.
Data subject(s) are able to complain to PinnacleESP about:
• how their personal data has been processed
• how their request for access to data has been handled
• how their complaint has been handled
• appeal against any decision made following a complaint
Data subject(s) lodging a complaint with PinnacleESP’s GDPR Owner are able to do so by emailing the GDPR Owner, Daniel Margetson at PinnacleESP – can use generic address.
Complaints received will be directed to the GDPR Owner for resolution
Complaints are to be resolved within one month
Appeals on the handling of complaints are to be resolved within one month
If PinnacleESP fails to act on a data subject’s access request within one month, or refuses the request, it sets out in clear and plain language the reasons it took no action/refusal. PinnacleESP will also inform the data subject(s) if their right to complain directly to the supervisory authority. In doing so, PinnacleESP provides the data subject(s) with the contact details of the supervisory authority and informs them of their right to seek judicial remedy.
How to contact us
No 1 Croydon,
12-16 Addiscombe Road