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Privacy Policy 

This privacy policy explains how personal information is collected, used and disclosed by PinnacleESP Ltd. This policy applies to visitors and users of PinnacleESP's website.


PinnacleESP is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.


This policy explains when and why we collect personal information about people who visit our website and how we use it, the conditions under which we may disclose it to others and how we keep it secure.


By visiting or using our website, to the extent permitted by applicable law, you are consenting to us gathering and processing information about you in accordance with this Policy, although consent may not be required for all elements described in this Policy. For particular types of information or processing, we may provide you with choices or request your further consent related to what information we collect and how we may process it.



Data Controller 


For the purpose of the Data Protection Act 2018 (the “Act”), the data controller is PinnacleESP of No 1 Croydon, 12-16 Addiscombe Road, Croydon, CR0 0XT.


Information we may collect from you


We may collect and process the following data from you:


  • Information that you provide by filling in forms on (our site), e.g. contact us forms, subscribe to our mailing list

  • If you contact us, we may keep a record of that correspondence

  • By the use of cookies on our site (see the description of cookies below)



What we do with the information we collect?


We may use your information to provide services, respond and fulfil your requests, and operate and market our sites. The information collected using the subscribe form on our website gets stored in MailChimp. For a full description of their privacy policy click here.





Our website uses cookies – small text files that are placed on your machine to help the site provide a better user experience. The latest European standard for Cookie Policy notification has been installed.


In general, cookies are used to retain user preferences and provide anonymised tracking data to third party applications like Google Analytics. As a rule, cookies will make your browsing experience better. However, you may prefer to disable cookies on this site and on others, the most effective way to do this is to disable cookies in your browser. We suggest consulting the Help section of your browser or taking a look at the About Cookies website which offers guidance for all modern browsers.




Your choices


You can opt out of receiving marketing communications from us or change your communication preferences. If you do not want to receive marketing and promotional emails from PinnacleESP, you may click the 'unsubscribe' link in the email to unsubscribe and opt out of marketing email communications.


Links to other websites


Our website contains links to other websites or services that are not owned or controlled by PinnacleESP. This policy only applies to information collected by our website. We have no control over these third party websites, and your use of third party websites and features are subject to privacy policies posted on those websites. We are not responsible or liable for the privacy or business practices of any third party websites linked to our website. Your use of third parties' websites linked to our website is at your own risk, so we encourage you to read the privacy policies of any linked third party websites when you leave one of our sites.



Changes to our privacy policy


We keep our privacy policy under regular review. Please check back frequently to see any updates or changes to our privacy policy. Any updates will become effective immediately after posting the updates to this Policy and apply to all information collected about you, or where required, upon your consent. You agree that you will review this Policy periodically. If we make any changes to this Policy, we will change the 'last amended' date above. You are free to decide whether or not you accept a modified version of this Policy, but accepting this Policy, as modified, is required for you to continue using our website. 


If we make any changes to this Policy that materially impacts previously collected information about you, we will obtain your prior express consent.


Recruitment Process


We highly value your privacy and are committed to safeguarding the personal data of potential recruits to our business. This outlines how we collect, use, and protect your information during the recruitment process. The data we may gather includes your name, contact details, educational background, work experience, and any other relevant information you provide to us. Rest assured that this data will only be used for legitimate recruitment purposes, such as evaluating your qualifications for potential positions within our company.


We will never share your information with any third parties without your explicit consent, and your data will be stored securely and in compliance with applicable data protection laws. By engaging with our recruitment process, you signify your acceptance of this Privacy Policy, and we encourage you to review it regularly for any updates.


Complaints procedure


All employees of PinnacleESP are responsible for ensuring any complaints made in relation to the scope of this procedure are reported the GDPR Owner – Alex Smart.


Data subject(s) are able to complain to PinnacleESP about:

• how their personal data has been processed

• how their request for access to data has been handled

• how their complaint has been handled

• appeal against any decision made following a complaint


Data subject(s) lodging a complaint with PinnacleESP’s GDPR Owner are able to do so by emailing the GDPR Owner, Alex Smart at PinnacleESP


  • Complaints received will be directed to the GDPR Owner for resolution

  • Complaints are to be resolved within one month

  • Appeals on the handling of complaints are to be resolved within one month


If PinnacleESP fails to act on a data subject’s access request within one month, or refuses the request, it sets out in clear and plain language the reasons it took no action/refusal. PinnacleESP will also inform the data subject(s) if their right to complain directly to the supervisory authority. In doing so, PinnacleESP provides the data subject(s) with the contact details of the supervisory authority and informs them of their right to seek judicial remedy.


How to contact us


Questions, comments and requests regarding this privacy policy or information we have collected about you are welcomed, please contact us by email at  or by postal mail at:


PinnacleESP Ltd

No 1 Croydon,

12-16 Addiscombe Road






The person responsible for this Privacy Policy and for monitoring its application in the first instance is the Business Manager, who will undertake an annual review. The annual results will be discussed and any amendments agreed with the Company Directors.  Alex Smart, Director has overall responsibility for the monitoring and delivery of this Policy.

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